Policies
Refund Policy
Last updated 6 August 2026
60 days, money back, and you keep the jar. If the scrub does not suit you, email us within 60 days of delivery and we refund the purchase price in full.
You do not have to send anything back. Original shipping charges are not refunded.
Why the guarantee works this way
A body scrub is something you have to actually use on your skin before you know whether it suits you, and skin takes a few weeks to tell you anything useful. Sixty days is roughly one full jar at the usage we recommend. Asking you to return a half-used jar of salt would cost more in postage than the jar is worth, so we do not ask.
How to request a refund
- Email support@milh.online within 60 days of the delivery date.
- Include your order number and the email address you ordered with.
- Tell us briefly what went wrong. You do not have to, but it is how we improve the batch.
We reply within two business days. Once approved, the refund goes back to the original payment method. Your bank or card issuer usually posts it within 5–10 business days, and that part is out of our hands.
What is refunded
| Item | Refunded? |
|---|---|
| Product price | Yes, in full |
| Sales tax charged on the product | Yes |
| Original shipping charge, if any | No |
| Return postage | Not applicable — no return needed |
If your order qualified for free shipping, there is no shipping charge to withhold and you receive the full amount you paid.
Damaged, faulty or wrong items
This is not a refund matter, it is our mistake. If a jar arrives broken, leaking, or is not what you ordered, email support@milh.online within 14 days of delivery with a photo. We send a replacement at no cost, or refund you in full including shipping, whichever you prefer. The 60-day guarantee is unaffected and runs on top of this.
Orders that never arrive
If tracking says delivered and the parcel is not with you, check with your neighbours and your building first, then contact us. If it is genuinely lost we replace it or refund it. See our Shipping Policy for delivery timing.
Cancelling before dispatch
Email us as soon as you can. If the order has not left the warehouse we cancel it and refund you in full, shipping included. Once it has been handed to the carrier we cannot recall it, but the 60-day guarantee still covers you.
Limits
- The guarantee covers one refunded order per customer. We are a small cooperative and the guarantee is written in good faith.
- It applies to purchases made through this website. If you bought MILH somewhere else, that seller's returns policy applies.
- Refunds are issued to the original payment method. We cannot refund to a different card or account.
Your statutory rights
This guarantee is offered in addition to the rights you already have under consumer law, and nothing here takes those rights away. Where local law gives you a longer window or a stronger remedy than this policy, the law wins.
Contact
Refunds, damaged jars and anything else: support@milh.online. See the contact page for response times.