Policies

Terms of Service

Last updated 6 August 2026

1. Who we are

This site is operated by MILH (ملح), selling a Dead Sea salt body scrub made by a Palestinian cooperative. "We", "us" and "our" mean MILH. "You" means you, the person using the site. Reach us at support@milh.online.

2. Ordering

Adding something to the cart is not an order, and an order is not a contract until we accept it. When you check out you make an offer to buy. The confirmation email is an acknowledgement that we received it. The contract forms when we dispatch the goods.

We may decline or cancel an order — and refund you in full — if:

• the item is out of stock;
• a price or description was clearly wrong;
• we cannot deliver to your address;
• we suspect fraud, or the order breaches these terms.

3. Prices and payment

Prices are shown on the product page and are in US dollars. Sales tax is calculated at checkout based on your delivery address. Shipping is added at checkout under our Shipping Policy.

We may change prices at any time, but never after you have placed an order. If a genuine pricing error slips through, we will contact you before charging, and you can confirm at the correct price or cancel for a full refund.

Payment is taken at checkout through our payment provider. You confirm you are entitled to use the payment method you enter.

4. Discount codes

• Valid for 30 days from issue unless stated otherwise.
• One use per customer, on a first order, and not combinable with other offers.
• Applied to the product price before shipping and tax, which may affect whether your order still qualifies for free shipping.
• No cash value, and we may withdraw a code where it is being abused.

5. Delivery and risk

Delivery timings are estimates, not guarantees — see the Shipping Policy. Risk in the goods passes to you on delivery. If a parcel arrives damaged, we replace or refund it.

6. Cancelling and refunds

Our Refund Policy gives you 60 days from delivery to change your mind and get your money back without returning the jar. That is offered on top of any statutory cancellation right you have, not instead of it.

7. Using the product safely

MILH is a cosmetic rinse-off body scrub. It is not a medicine and makes no medical claims.

• For external use only. Do not use on the face, on broken, irritated or sunburnt skin, or immediately after shaving or waxing.
• Patch-test first if your skin is sensitive.
• Ingredients are listed in full on the product page and on the jar. If you have a known allergy, read them before buying.
• Stop using it and see a doctor if you get a reaction.
• Keep out of reach of children. The oils make wet surfaces slippery — take care in the shower.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

8. The website

You may use this site for browsing and buying. You may not scrape it, resell access to it, attempt to break it, or use it to break the law. We may suspend access if you do.

We aim to keep the site accurate and available, but we do not promise it will be uninterrupted or error-free. Photographs are as faithful as we can make them; salt is a natural material and colour and grain vary a little between batches, which is not a defect.

9. Our content

The MILH name, the Arabic wordmark, the text, photography and design of this site belong to us or our licensors. You may not copy or reuse them commercially without our written permission.

10. Anything you send us

If you send us a review, a photo or a suggestion, you keep ownership of it, and you give us permission to use it to promote MILH. Please only send material that is yours to send.

11. Liability

Where the law allows us to limit our liability, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. This does not affect the rights described in section 7 or your statutory consumer rights.

12. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control — including carrier disruption, extreme weather, border closures, strikes, or restrictions on movement affecting our producers or shipments. If such an event delays your order significantly, we will tell you and you may cancel for a full refund.

13. Changes to these terms

We may update these terms. The version published when you place an order is the version that governs that order, so a later change cannot be applied to a purchase you already made.

14. General

If a court finds part of these terms unenforceable, the rest still stands. A delay in enforcing a term is not a waiver of it. These terms are the whole agreement between us about your purchase.

15. Complaints

Email support@milh.online. We answer complaints within two business days and try to resolve them properly before anyone needs to escalate.